Frequently Asked Questions

Please check this list of frequently asked questions for help in finding information on the library's Web site. Category headings are listed above.

Books and Materials

Can I check out magazines?
There are some popular magazines available for checkout, however, the majority of library subscription magazines are for reference use only.

How can I get photocopies of library materials?
DITTO, a copy service of the Milwaukee Public Library, provides copies of library materials via mail or fax if exact citation information is provided.

Computers

How can I register for a computer class?
Register for free library computer classes by finding the class you're interested in on the Calendar of Events, then registering online. A librarian can help. Space is limited and classes fill quickly. Preference will be given to City of Milwaukee residents and those who have not previously attended a class. Walk-ins are welcome if space is available. Late registrants may lose seating to walk-ins once class has begun.

How do I use a computer at the library?

How do I access library subscription databases from home?
Instructions on how to access library subscription databases, or Library Databases for Remote Use are included here. You can also access a list of databases available for remote use with a Milwaukee Public Library card.

How do I make the library's home page my home page?
Follow these simple instructions.

Library Card

How do I get a library card?
How do I get a PIN?
When does my library card expire?
Where can I use my card?
How long may I keep library materials?
How much is an overdue fine?

How do I place a Hold on an item?
Place a hold a book or other item when using the online catalog by clicking on the "Request" button at the top of the screen. You will be notified by phone, or online, when the item is ready to be picked up.

Is there a grace period for overdue items?
For most items there is a three-day grace period during which no fines are charged. On the fourth day the overdue charges total 40 cents.

How will I know if I have fines or overdue items?
You can check your record online by following the directions for establishing a PIN and viewing your library record listed here.

Can I renew library items?
Most three-week loan items may be renewed twice for an additional three weeks. Most 7-day items may be renewed twice for an additional seven days. Items that may not be renewed include 3-day DVDs and videos and items that are on hold by another customer. Items may be renewed in person by bringing in the item(s) and your library card, online, or by phone.

Can I check out library materials if I don't have my card with me?
You can still check out materials for a nominal charge when you show identification with your name and address.

May I return materials I borrowed from one library to another library?
Materials may be returned to any library in the Milwaukee County Federated Library System.

What happens if I lose my card?
Report a lost card promptly. You are responsible for materials borrowed up to the time the card is reported lost. You may report a lost card by phone or in person at Central Library or your neighborhood library. For lost cards there is a $1 replacement charge.

Should I notify the library if my address changes?
Report changes of address promptly. Visit any library location to update your address. You will be asked to show one form of identification with your new address.

I don't remember my PIN. How can I view my library card record now?
If you forget your PIN, you will need to have your PIN deleted so you can enter a new one. You may visit the library or call the library to have your old PIN deleted so you can establish a new PIN. You will be asked for verifying ID in order to protect your patron record. Security reasons prevent the library from changing PINs via e-mail.

May others use my card?
No. Library cards are non-transferable. Report a lost card promptly. You are responsible for materials borrowed up to the time the card is reported lost. You may report a lost card by phone or in person at Central Library or your neighborhood library.

How many items may I check out?
New borrowers are limited to five items total the first three weeks they have their card. None of the items may be CDs, CD-ROMS, or videos.

Loan limits on library materials vary widely throughout the Milwaukee County Federated Library System. Please check with library staff at your location for assistance.

Library Foundation
How do I donate money to the Library Foundation?
Support the library by becoming a Friend of the Library or call the Milwaukee Public Library Foundation at (414) 286-8720 to find out about purchasing books, including the library in your Will, or making other contributions to the Foundation.

Library Programs
Check the library's Calendar of Events for library programs, story times, and special author events.

Volunteers
Can I volunteer at the library?
There are a number of volunteer opportunities available at the library.
To volunteer at the Bookseller or special book sales, assist with special author events, provide office/clerical support to the Foundation office or become a library docent tour guide, contact the Milwaukee Public Library Foundation at (414) 286-8720.

For additional volunteer opportunities contact the library's Personnel Office at (414) 286-3048.